Particular EXPERTISE is offered in: - Customer Satisfaction and Defection - Trade Satisfaction - Trade and Distribution Evaluation (including all Mystery Shopping techniques) - Concept/Product/Brand/Price Testing - Employee Satisfaction
We provide an efficient and professional support for both quantitative and qualitative research. In particular for: - Mystery Shopping/Mystery Call/Mystery Video - Focus Groups (video-recording system, one-way mirror, simultaneous translation and observation room available)
Advertising / Public Relations
Catering / Hospitality
Charity / Non-profit
Chemicals
Consultancy
Cosmetics / Hygiene
Durables / Electrical Goods
Detergents
Financial Services
Food
Healthcare / Pharmaceutical
IT / Software / Hardware
Logistic / Mail / Transportation
Petrol / Oil / Gas
Travel / Tourism / Sport / Leisure
Research solutions:
Business-to-business Customer Satisfaction Studies Employee Research Retail Audit
Advertising Research
Brand Research
Consumer Research
Concept Testing
Image Studies
International Studies
Media Testing
New Product Development
Packaging / Design
Pricing Studies
Product Testing
Scenario Planning
Segmentation Research
Semiotic and Cultural Analysis
Statistic Analysis
Tracking Studies
Usage & Attitude Studies