Service Hero

Kuwait City, Kuwait

Omar Ibn Al-Khattab Street
P.O. Box 4981 Safat 13050 Kuwait City
Kuwait
Phone: +965.2244.1646
Fax: +965.2244.5562

Service Hero is a unique concept solely focused on collecting the voice of customers on service standards and creating a list of service providers ranked by category.

Service Hero was established…

Founded 2010
Employees 25
Turnover $500,000
Interviewers 3

Company type:

  • Consulting services

Service Hero is a unique concept solely focused on collecting the voice of customers on service standards and creating a list of service providers ranked by category.

Service Hero was established by a team of professionals keen on identifying companies that are service leaders in their market. This team is backed by an Advisory Council, Academic & Independent, which assures results that are impartial, objective and accurately reflect people's preference. Our main goal is to measure the satisfaction level in the market by real consumers in order to help and empower companies to improve their service levels.

Research conducted in

Regions

  • Middle East

Countries

  • Kuwait

Key people

Mrs. Faten Abu-Ghazaleh
President
ESOMAR Member

Mr. Adeeb Abu-Ghazaleh

Mr. Waleed Abu-Ghazaleh

Ms. Mona Hallaq

Research Specializations

Market Sectors

  • Consultancy

Research Solutions

  • Consumer Research
  • Customer Satisfaction Studies
  • Demographic Research
  • Opinion Polling

Research Services

  • Statistical Analysis
  • Focus groups
  • in-depth interviews
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