In-house Research and Training Limited

Royal Wootton Bassett, United Kingdom (GB)

24 Borough Fields
SN4 7AX Royal Wootton Bassett
Wiltshire
United Kingdom (GB)
Phone: +44-1793-848455

In-house Research and Training Limited formed in 1998 helps businesses understand and solve their customer experience problems. The company prides itself in being the UK leader in understanding the…

Founded 1998
Employees 8
Turnover £650,000
Interviewers 12

Company type:

  • Qualitative Research Consultant / Moderator

In-house Research and Training Limited formed in 1998 helps businesses understand and solve their customer experience problems. The company prides itself in being the UK leader in understanding the home buyer experience and offering a confidential benchmarking service to all clients, allowing them to rate their customer satisfaction results against the average, best and worst performers.

The company also offers some of the toughest customer service, new home demonstration and handover training helping clients raise their performance.
Face-to-face customer interviews, telephone research, mystery shopping, consultancy and evaluation of customer service procedures to all industry sectors are other areas of expertise.

Research conducted in

Regions

  • Europe (Northern/Western)

Countries

  • United Kingdom (GB)

Key people

Mrs. Cary Davey
Marketing and Special Projects Manager
ESOMAR Member

Mr Malcolm Pitcher

Research Specializations

Market Sectors

  • Consultancy
  • New Products
  • Real Estate

Research Solutions

  • Consumer Research
  • Customer Satisfaction Studies
  • New Product Development

Research Services

  • Data Mining and Analysis
  • Statistical Analysis
  • Business-to-Business Research
  • Marketing Research
  • New Product Research
  • Online
  • Telephone
  • CAPI
  • CATI
  • Mail
  • Online
  • In-depth interviews
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