Žerjavićeva 13
10000 Zagreb
Croatia
Phone: +385-1-487.8180
Fax: +385-1-487.8199

Hendal is leading independent market research agency in Croatia.

Founded 1993
Employees 20
Interviewers 500

Company type:

  • Full Service Market Research Agency

Affiliation:
Global Market Research

Professional Associations:

  • Croatian Chamber of Commerce - Market research agencies association
  • UN Global Compact

Certification:
ISO 20252 and ISO 9001

For agency users, Hendal is reliable partner for fieldwork services in Croatia and region providing valuable support into customisation and implementation of international surveys on local market.



For company users, we provide a wide range of custom made research tools that integrate excellent local market insight and know-how accumulated trough cooperation with leading companies. In more than twenty years we have provided the market information to more than 500 international and domestic companies.



From our start in 1993 we have recognised importance of the quality of our work and data that we provide to our clients and that is why we were the first agency implementing ISO 9001 and ISO 20252 in Croatia.



Hendal has fully staffed CATI call centre that includes 50 telephone stations and 4 supervisors’ stations and 100 lap top computers/tablets for the face to face research. For qualitative research, Hendal has focus groups facility at our premises in Zagreb equipped with one-way mirror, AV link, DV recording and web streaming.

Research specializations

Market Sectors

  • Beverages
  • Consultancy
  • Financial Services
  • New Products
  • Telecommunications

Research Solutions

  • Consumer Research
  • New Product Research
  • Product / Sensory Testing
  • Segmentation Research
  • Usage & Attitude Studies

Research Services

  • Consultancy
  • International Research
  • Data Collection / Field Services
  • Pre-Recruiting
  • Qualitative
  • Focus groups
  • Quantitative
  • Mystery shoppers
  • Online

Research conducted in

Regions

  • Europe (Central/Eastern)

Countries

  • Bosnia-Herzegovina
  • Bulgaria
  • Croatia
  • Czech Republic
  • Hungary
  • Romania
  • Russian Federation
  • Serbia
  • Slovakia
  • Slovenia

Key people

Ms. Marijana Plovanic
Managing director
ESOMAR Member

Mrs. Nevenka Hendrih


Enterprise partners (Global Market Research)

Demanda Pesquisa E Desenvolvimento de Marketing
Rua Consolação, 1992- 4th floors
01302-001 São Paulo
Brazil
Phone: +55-11-3218.8000
Research Strategy Group Inc
111 Queen Street East
Suite 110
M5C 1S1 Toronto
ON
Canada
Phone: 1 416 928 1575
Hycon Research Co., Ltd.
No. 8, Lane 815 Shaanxi Road North
Jing'an District
200040 Shanghai
China
Phone: 0086 21 51080566
Hendal
Žerjavićeva 13
10000 Zagreb
Croatia
Phone: +385-1-487.8180
NMS Market Research
U Nikolajky 13
150 00 Prague 5
Czech Republic
Phone: +420 222 351 611
Update Field Services
106 avenue Marguerite Renaudin
92140 Clamart
France
Phone: +33-1-83621.364
Global Link
5, Konitsis Street
151 25 Maroussi
Athens
Greece
Phone: +30-210-612.8800
MPS - Evolving Marketing Research
Via G. Rosa 28
24125 Bergamo
Italy
Phone: +39-35-421.2311
GMO Research
26-1 Cerulean Tower, 26-1 Sakuragaoka-cho
Shibuya-ku
150-8512 Tokyo
Japan
Phone: +81-3-5459.3244
PSRC
10th Floor OMM CITRA Building
San Miguel Avenue, Ortigas Center
1600 Pasig City
Philippines
Phone: 632 638 4528
Mercury Research SRL
16 Copilului, ground floor
Sector 1
012178 Bucharest
Romania
Phone: +40-21-224.6600
C23 Research (Castello Veintitres S.L.)
Calle Castello 23 - Entreplanta
28001 Madrid
Spain
Phone: +34-91-435.9985
Custom Asia Co. Ltd.
1168/65 Lumpini Tower,
23rd Floor, Rama IV Rd., Sathorn, Thungmahamek
10120 Bangkok
Thailand
Phone: 662 649 9799
Etik Research
Mecidiyekoy Mah. Lati Lokum Sok. No: 4 D: 7 Sisli – Istanbul/Turkiye
1438 Sokak No:5 Kat:4 Daire:7 Alsancak- Izmir/Türkiye
35320 Istanbul, Izmir and Adana
Turkey
Phone: +90 (232) 422 60 40
LRW, a Material Company
1900 Avenue of the Stars
Suite 1600
90067 Los Angeles
CA
United States (USA)
Phone: 1 310 553 0550
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