TOPO RESEARCH
Paris, France
52 Boulevard Sebastopol
75003 Paris
France
Phone: +33-1-4233.2424
Fax: +33-1-4233.3424
TOPO Research is the parent company of 2 divisions : PRESENCE Customer Experience (Customer satisfaction, Mystery Shopping) and TOPO LAB (product & service marketing research). French and International companies have been trusting our services since 1975.
Company type:
- Full Service Market Research Agency
- International Market Research Services
- Mystery Shopping Services
Affiliation:
Presence Customer Experience / Topo Lab / Reco Intl
Professional Associations:
- Excellence Mystery Shopping International / MSPA
One of the experienced leaders in Mystery Shopping for +30 years
- Experience: We have been conducting MS for French and International leader companies since 1986.
- Clients: Over 100,000 mystery visits/per year in different sectors.
- Specialisation: The customer experience/point of sale relationship.
- Reception and Service Quality Tracking
- Customer Satisfaction Evaluation
- Dedicated contact: Project managers working on international surveys.
- Benchmark: A unique and extensive MS database provides our clients interesting benchmarks, overall and by sector.
- One stop shop for MS Worldwide: Founder member of Excellence Mystery Shopping International - first network specialized in mystery shopping studies. 18 independent companies across more than 45 countries.
- Top Quality Fieldwork: Experienced and trained mystery shoppers. Continuous monitoring system. Strict control policy.
- MS training: General briefing sessions and specific client briefings organized with MS throughout the year.
- Objective and homogeneous assessments.
- Operational recommendations.
Research specializations
Research conducted in
Key people
Mr. Coasne David
Ceo
ESOMAR Member
Mrs Anne Fichou
