TOPO RESEARCH

Paris, France

52 Boulevard Sebastopol
75003 Paris
France
Phone: +33-1-4233.2424
Fax: +33-1-4233.3424

TOPO Research is the parent company of 2 divisions : PRESENCE Customer Experience (Customer satisfaction, Mystery Shopping) and TOPO LAB (product & service marketing research). French and International companies have been trusting our services since 1975.

Founded 1975
Employees 100
Turnover EUR 13.292.000
Interviewers 6200

Company type:

  • Full Service Market Research Agency
  • International Market Research Services
  • Mystery Shopping Services

Affiliation:
Presence Customer Experience / Topo Lab / Reco Intl

Professional Associations:

  • Excellence Mystery Shopping International / MSPA

One of the experienced leaders in Mystery Shopping for +30 years
- Experience: We have been conducting MS for French and International leader companies since 1986.
- Clients: Over 100,000 mystery visits/per year in different sectors.
- Specialisation: The customer experience/point of sale relationship.
- Reception and Service Quality Tracking
- Customer Satisfaction Evaluation
- Dedicated contact: Project managers working on international surveys.
- Benchmark: A unique and extensive MS database provides our clients interesting benchmarks, overall and by sector.
- One stop shop for MS Worldwide: Founder member of Excellence Mystery Shopping International - first network specialized in mystery shopping studies. 18 independent companies across more than 45 countries.
- Top Quality Fieldwork: Experienced and trained mystery shoppers. Continuous monitoring system. Strict control policy.
- MS training: General briefing sessions and specific client briefings organized with MS throughout the year.
- Objective and homogeneous assessments.
- Operational recommendations.

Research specializations

Market Sectors

  • Automotive
  • Cosmetics / Hygiene
  • Energy / Utilities
  • Travel / Tourism / Sport / Leisure

Research Solutions

  • Customer Satisfaction Studies
  • International Studies
  • Retail Research
  • Store Audits

Research Services

  • Consultancy
  • New Product Research
  • Quantitative
  • CAPI
  • Mystery shoppers

Research conducted in

Regions

  • Worldwide

Countries

  • Algeria
  • Andorra
  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bermuda
  • Borneo
  • Brazil
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cuba
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • Estonia
  • Fiji Islands
  • Finland
  • France
  • Germany
  • Greece
  • Guatemala
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jordan
  • Korea, Republic of
  • Kuwait
  • Libya
  • Luxembourg
  • Malaysia
  • Malta
  • Martinique
  • Mexico
  • Monaco
  • Morocco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Pakistan
  • Peru
  • Philippines
  • Portugal
  • Russian Federation
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Tunisia
  • Turkey
  • Ukraine
  • United Kingdom (GB)
  • United States (USA)
  • Venezuela

Key people

Mr. David Coasne
Ceo
ESOMAR Member

Mr. Olivier Coasne

Mrs Anne Fichou

Share this company: Share on LinkedIn Share on Facebook Share on Twitter