MSM - Marketing, Service & Management GmbH

Münster, Germany

An der Alten Ziegelei 32
48157 Münster
Germany
Phone: +49-251-142.350
Fax: +49-251-142.3529

MSM is specialised in quantitative and qualitative Mystery Shopping studies. Own expert-fields for several branches. Offices in Austria, Switzerland and China. National and international realisation.…

Founded 1990
Employees 75
Interviewers 25500

Company type:

  • Full Service Market Research Agency

Professional Associations:

  • MSPA, BVM

MSM is specialised in quantitative and qualitative Mystery Shopping studies. Own expert-fields for several branches. Offices in Austria, Switzerland and China. National and international realisation. Database- and online-driven process management. Additional services and follow-ups, e.g. Audits, Training/Coaching.

Research specializations

Market Sectors

  • Automotive
  • Foods / Nutrition
  • Petrol / Oil / Gas
  • Telecommunications
  • Travel / Tourism / Sport / Leisure

Research Solutions

  • Business-to-business
  • Customer Satisfaction Studies
  • Employee Research
  • International Studies
  • New Product Research
  • Product / Sensory Testing

Research Services

  • Qualitative
  • Focus groups
  • Recruiting
  • Quantitative
  • Mystery shoppers
  • PAPI

Research conducted in

Regions

  • Asia (Pacific)
  • Asia (Australasia)
  • Europe (Central/Eastern)
  • America (North)
  • Europe (Northern/Western)

Countries

  • Australia
  • Austria
  • Belgium
  • China
  • Denmark
  • France
  • Germany
  • Greece
  • Italy
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Serbia
  • Singapore
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (GB)
  • United States (USA)

Key people

Mr. Timo Gimon
Managing Partner
ESOMAR Member

Mr. Ferdinand Hissmann

Mr. Christian Karrenbauer

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