ISC-CX (formerly INTERNATIONAL SERVICE CHECK)

Munich, Germany

Landshuter Allee 8-10
80637 Munich
Germany
Phone: +49-8954558228
Fax: 498 955 7443

ISC-CX is a full-service, digital, global customer experience company that translates business goals into programs.

Founded 1997
Employees 300
Interviewers + 1.000.000

Company type:

  • Data Collection / Field Services
  • Full Service Market Research Agency
  • Mystery Shopping Services

Professional Associations:

  • Mystery Shopping Providers Association (MSPA)

Certification:
MSPA

ISC-CX is a full-service, digital, global customer experience company that translates business goals into programs. We are experts in identifying and elevating the key elements of the customer experience. For the last 20 years, we have been valued by our clients for providing precise data and insight that enables them to improve their customers? experience and internal program objectives.

We are privately owned and independently run. We do everything in-house and we do not outsource to third parties, allowing us to customize programs 100% for our partner brands and maintain top-notch quality consistently. We truly have worldwide coverage ? local teams on the ground everywhere who understand local culture and speak the language. Yet, we possess international awareness that is strategic for global programs.

Our services include: omni-channel Mystery Shopping (both online and offline) programs, voice of customer, employee surveys, retail audits, and mobile crowdsourcing (via our Simply Tasks app). We have a highly interactive and intuitive reporting platform that houses all program data. Our in-house analytics team is specialized in comparing and combing all programs? feedback to give a 360° summary of the outcome and improvement points. Our insight reports help our partner brands implement strategies to improve global performance.

Research specializations

Market Sectors

  • Apparel / Clothing
  • Cosmetics / Hygiene
  • Real Estate
  • Retail / Wholesale
  • Drug Stores / Pharmacies
  • Social Development Organisations

Research Solutions

  • Employee Research
  • Pricing Studies
  • Retail Research
  • Mystery Shopping
  • Shopper Insights

Research Services

  • Mobile Research
  • Mobile Quantitative
  • Quantitative
  • CATI
  • Mystery shoppers

Research conducted in

Regions

  • Africa
  • Asia (Pacific)
  • Asia (Australasia)
  • America (Central)
  • America (Caribbean)
  • Europe (Central/Eastern)
  • America (South)
  • Middle East
  • America (North)
  • Europe (Northern/Western)
  • Worldwide

Countries

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguila
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Borneo
  • Bosnia-Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Caymen Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Colombia
  • Congo, Democratic People's Republic
  • Congo, Republic of
  • Cook Island
  • Costa Rica
  • Côte d'Ivoire
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Fiji Islands
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Granada
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea, Democratic People's Republic
  • Korea, Republic of
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Lichtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mexico
  • Micronesia, Federated States of
  • Moldova, Republic of
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Island
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Réunion
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Samoa
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain
  • Spain (Canary Islands)
  • Sri Lanka
  • St. Pierre and Miquelon
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syrian Arab Republic
  • Taiwan
  • Tajikistan
  • Tanzania
  • Tasmania
  • Thailand
  • Timor-Leste
  • Togo
  • Tonga
  • Trinidad & Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom (GB)
  • United States (USA)
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Vietnam
  • Yemen
  • Zambia
  • Zimbabwe

Key people

Mr. Reinhold Auer
President and founder
ESOMAR Member

Mr. Hans Egarter

Mr. Christian Steinhauser

Mr. Florian Wimmer

Mr. Adino Baumann

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