ISC-CX (formerly INTERNATIONAL SERVICE CHECK)
Munich, Germany
Landshuter Allee 8-10
80637 Munich
Germany
Phone: +49-8954558228
Fax: 498 955 7443
ISC-CX is a full-service, digital, global customer experience company that translates business goals into programs.
Company type:
- Data Collection / Field Services
- Full Service Market Research Agency
- Mystery Shopping Services
Professional Associations:
- Mystery Shopping Providers Association (MSPA)
Certification:
MSPA
ISC-CX is a full-service, digital, global customer experience company that translates business goals into programs. We are experts in identifying and elevating the key elements of the customer experience. For the last 20 years, we have been valued by our clients for providing precise data and insight that enables them to improve their customers? experience and internal program objectives.
We are privately owned and independently run. We do everything in-house and we do not outsource to third parties, allowing us to customize programs 100% for our partner brands and maintain top-notch quality consistently. We truly have worldwide coverage ? local teams on the ground everywhere who understand local culture and speak the language. Yet, we possess international awareness that is strategic for global programs.
Our services include: omni-channel Mystery Shopping (both online and offline) programs, voice of customer, employee surveys, retail audits, and mobile crowdsourcing (via our Simply Tasks app). We have a highly interactive and intuitive reporting platform that houses all program data. Our in-house analytics team is specialized in comparing and combing all programs? feedback to give a 360° summary of the outcome and improvement points. Our insight reports help our partner brands implement strategies to improve global performance.
Research specializations
Research conducted in
Key people
Mr. Florian Wimmer
Mr. Adino Baumann
