Quotas GmbH

Hamburg, Germany

Corporate Member ESOMAR Corporate Member

Holstenplatz 20
22765 Hamburg
Germany
Phone: +49-40-410969-0
Fax: +49-40-410969-95

Quotas is an independent quality and market research institute. We provide solutions to measuring and optimizing the quality of services and processes worldwide. We conduct performance evaluations according to international standards and develop individual measures to improve our clients' quality.

Founded 2001

Company type:

  • Full Service Market Research Agency

Certification:
ISO 9001:2008

QUALITY RESEARCH (POSTAL QUALITY TESTING)
At Quotas, we examine the quality of our clients' processes and services. Therefore, we design studies, collect data and diligently validate and analyze the latter using modern scientific methods.

TECHNOLOGY
We provide solutions regarding tracking, documenting and analyzing the movement of objects. Often we integrate these solutions in our studies to increase the validity of our data collection processes.

WORLDWIDE PANEL
We maintain a pool of more than 15,000 panelists from more than 100 countries. Thus, we have the capacity to conduct studies in international and cross-border settings.

RAILWAY INDUSTRY / PUBLIC TRANSPORT
We have extensive knowledge of markets and methods applied in the fields of transport and environment. One major focus lies on conducting studies for companies and associations related to the railway industry or public transport.

RANGE OF SERVICES
Customer acquisition
Customer satisfaction
Customer retention
Market and segmentation analyses
Product optimization
Pricing
Objective quality measurements
Subjective quality measurements from the customer's perspective
Complex evaluations of the quality of advice or service provided
Potential analyses
Customer analyses

SCOPE OF METHODS
Panel testing
Mystery shopping
Mystery calling
Point-of-sale tests

Research specializations

Market Sectors

  • Airlines
  • Direct Marketing
  • Environment & Ecology
  • Logistic / Mail / Transportation
  • Public Sector / Government

Research Solutions

  • Customer Satisfaction Studies
  • Pricing Studies
  • Retail Research
  • Mystery Shopping
  • Tracking Studies
  • Validation Services

Research Services

  • Analytical Services
  • Data Mining and Analysis
  • Statistical Analysis
  • Mobile Research
  • Mobile Panels
  • Panels
  • Panels - General
  • Quantitative
  • Mystery shoppers

Research conducted in

Regions

  • Africa
  • Asia (Pacific)
  • Asia (Australasia)
  • America (Central)
  • America (Caribbean)
  • Europe (Central/Eastern)
  • America (South)
  • Middle East
  • America (North)
  • Europe (Northern/Western)

Countries

  • Albania
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Benin
  • Bolivia
  • Bosnia-Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Canada
  • Caymen Islands
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Eritrea
  • Estonia
  • Ethiopia
  • Finland
  • France
  • Gabon
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kenya
  • Korea, Republic of
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Malawi
  • Malaysia
  • Malta
  • Mauritius
  • Mexico
  • Moldova, Republic of
  • Montenegro
  • Myanmar
  • Namibia
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Nigeria
  • Norway
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Réunion
  • Romania
  • Russian Federation
  • Rwanda
  • Saudi Arabia
  • Senegal
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sri Lanka
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tanzania
  • Thailand
  • Togo
  • Trinidad & Tobago
  • Tunisia
  • Turkey
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom (GB)
  • United States (USA)
  • Uruguay
  • Venezuela
  • Vietnam
  • Zimbabwe

Key people

Mr. Achim Sossong
CEO
ESOMAR Member

Jens Ebering

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