25, prof.d-r Petar Dertliev str.
1324 Sofia
Sofia
Bulgaria
Phone: +359 2 8 100 177

ClientX,
Bringing you closer to customers.
We are committed to helping our clients achieve the highest business results through custom-tailored approach and innovative solutions.
Our long-term…

Founded 2006
Employees 11
Turnover EUR 300 000
Interviewers 1500

Company type:

  • Full Service Market Research Agency

Professional Associations:

  • MSPA

ClientX,
Bringing you closer to customers.
We are committed to helping our clients achieve the highest business results through custom-tailored approach and innovative solutions.
Our long-term strategy is ensued on what we do best – customer satisfaction market research. We aspire to expand our business in that realm so as to improve the service for on a global level.
We are among the first market research agencies in Bulgaria to offer Mystery shopping services as an effective means for measuring customer satisfaction.
We are open-minded and flexible to ever-changing business conditions
Our solutions provide new insights into the client's business challenges, and are tailored to meet their specific business goals.
We understand our customers and aim to live up to their needs and expectations.

Portfolio of Services:
- Mystery Shopping;
- Qualitative Researches;
- Quantitative Researches;
- U&A
- NPS

We have modern call studio with 30 individual sites and operators can carry out interviews with 8 different languages.

Offices in other locations:
- Macedonia;
- Croatia;
- Slovenia;

Research conducted in

Regions

  • Europe (Central/Eastern)

Countries

  • Bulgaria
  • Croatia
  • Macedonia
  • Montenegro
  • Slovenia

Key people

Mr. Zlatizar Zlatev
General Manager
ESOMAR Member

Mrs. Juliana Goranova

Mrs.Rayna Mihaleva

Research Specializations

Market Sectors

  • Automotive
  • Consumer Services
  • Financial Services
  • IT / Software / Hardware
  • Telecommunications

Research Solutions

  • Customer Satisfaction Studies
  • Mystery Shopping
  • Store Audits
  • Usage & Attitude Studies

Research Services

  • Political / Opinion Research
  • Social / Cultural Research
  • Data Collection Management
  • Sample & Recruiting
  • Sample & Recruiting
  • Database Development
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