Spectos GmbH

Dresden, Germany

Theaterstr 6
01067 Dresden
Germany
Phone: +49351320250

Spectos is an independent Market Research & Technology Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for…

Founded 2001
Employees 55
Turnover 5.000.000
Interviewers 100

Company type:

  • Full Service Market Research Agency

Certification:
TÜV Rheinland, TÜV Süd

Spectos is an independent Market Research & Technology Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.

With over a decade of technology-driven market research experience and a leading presence across the globe, Spectos delivers customers with solutions they need to sustainably improve customer satisfaction and build customer loyalty. Fields of service are: Customer Experience Management, Enterprise Feedback Management, Service Quality Management, Complaint Management and Transit Time Monitoring according to EN 13850.

By providing highly effective SaaS & PaaS solutions based on the Six Sigma methodology, Spectos delivers a dependable framework for measuring, sharing, and acting on customer & employee feedback throughout entire organizations.

With built-in internal communication tools, rich & responsive data representations, insightful cross-location comparisons, role-based data access, automated notification systems, and modern social media filters, Spectos provides its users with a centralized platform for valuable omni-channel customer data, empowering them to win and retain more customers than ever before – and make them even happier in the process!

The platform is enhanced by dedicated project management teams, panel services & multi-language support to build and maintain large scale projects for multinational organizations.

Research conducted in

Regions

  • Asia (Pacific)
  • Europe (Central/Eastern)
  • America (North)
  • Europe (Northern/Western)

Countries

  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • France
  • Germany
  • Hong Kong
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Singapore
  • Slovakia
  • Spain
  • Switzerland
  • United Kingdom (GB)
  • United States (USA)
  • Vietnam

Key people

Mr. Niels Delater
CEO
ESOMAR Member
Linkedin profile

Mr. Ringo Großer

Mrs. Le Quynh Trang

Mr. Stephane Dujardin

Mr. Daniel Jansen

Research Specializations

Market Sectors

  • Automotive
  • Logistic / Mail / Transportation

Research Solutions

  • Customer Satisfaction Studies
  • Retail Research
  • Mystery Shopping
  • Store Audits

Research Services

  • Analytical Services
  • Data Mining and Analysis
  • Quantitative
  • CAPI
  • CATI
  • Online
  • Research Software
  • Research Software - General
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